Support

We can help you in Japanese and English.

Support Desk contact details

• Opening Hours: Weekdays 9:00 - 17:00 JST (Weekends/Holidays: closed)

Support Details

• Provides instructions and troubleshooting of rental devices.
• Handles line suspension/reactivation in case of loss/theft/damage.
• Arranges urgent delivery of replacement.

Troubleshooting

• When you have a problem with your device, please read the "troubleshooting" in user manual first.
  Most of troubles can be solved by consulting the manual.
  [Examples of frequent problems]
  　* The device or the accessories don't work as expected.
  　* Can't connect to the Wi-Fi network、can't connect to the internet.
  　* Can't find the Wi-Fi network.
  　* Can't make phone calls.
• No refund can be made even if you inform us of the trouble after the return.
• Please contact our support desk when you cannot fix the problem by yourself.
• Calling charge is at customer's expense.

If you have a problem such as lost, stolen, and broken, we provide you a substitutional device and deliver to your stay (Hotel, office, etc.). *Handling fee 1,100 JPY/unit and shipping fee will be charged.

• After customer contacted our support desk and made sure of desired time for delivery and charge, we will arrange the shipment from our delivery spots to customer's stay. Please provide specific information of the destination to make sure the delivery can be received.
• Required days are estimation and weekends and holidays are not counted. It may also vary due to weather conditions of the destination.

Contacts of a sudden change of departure or inquiries about pick-up and return at the airports

Phone Number : +81-50-3204-4444
Business Hours: Weekdays 9:00 - 17:00 JST (Weekends/Holidays: closed)