- Home
- Options
Options
List of Options
Courier Delivery
Recieve by courier delivery service
You can receive the rental device at your designated address (i.e. hotel) by courier delivery, one day prior to the first day of the rental period. If you want to receive before this date, you will be charged for the extra days for each device.
Courier delivery fee
| Destination | Courier delivery fee of sending |
| Honshu(mainland) | 837JPY |
|---|---|
| Honshu(mainland) |
Regular price837JPY Special priceJPY |
| Other places (Kyushu / Shikoku / Hokkaido ) | 1,047JPY |
| Other places (Kyushu / Shikoku / Hokkaido ) |
Regular price1,047JPY Special priceJPY |
Return by courier delivery service (if unable to return at the counter)
When returning by courier delivery service, you are responsible for shipping charges.
If you wish to repay the delivery charges later, we can provide you with a collect shipping form.
You also can return the device in the Return Box at the airport counters. For details, see "Return Box" below.
Courier delivery fee of return
| Delivery method | Courier delivery fee |
| Using the return slip in the delivery package (Collect on delivery)* | 1,047JPY |
|---|---|
| When arranged by customers | Customers' actual expense |
When returning by courier delivery service, use the collect shipping form.
You also can return the device in the Return Box at the airport counters. For details, see "Return Box" below.
Courier delivery fee of return
| Delivery method | Courier delivery fee |
| Using the return slip in the delivery package (Collect on delivery)* |
Regular price1,047JPY Special priceJPY |
|---|---|
- * Only normal delivery
- * Please send us back the device by the next day of your return. Regular rental fee is charged if you send back later.
Address to send back
Telecom Square Narita Logistics Center
Keiseinarita East Exit Morita Bldg.5F, 959 Hanazakicho, Narita-shi, Chiba 286-0033 ,Japan
Phone Number : +81-50-3204-4444
Return Box
If you are in a hurry, or if the airport counters are closed due to out of business hours, please drop off the devices in the Return Boxes. We will confirm the call duration with the built-in timer, and then send the billing statement later.
For the Return Box locations, please click here.
Cancellation fee
No cancellation charge will apply up to 3 days prior to the planned date of receipt. After that, a cancellation charge of JPY 1,080 per phone will apply.
Phones received by courier delivery may not be cancelled on or after the planned date of receipt, while those received at airport counters may not be cancelled after actual receipt.(If you no longer need the device, please return it immediately.)
Cancellation charge: Free!
Phones received by courier delivery may not be cancelled on or after the planned date of receipt, while those received at airport counters may not be cancelled after actual receipt.(If you no longer need the device, please return it immediately.)
Cancellation charge
| Date and time of contact | Cancellation charge |
| By 3 days prior to the planned date of receipt | Free |
|---|---|
| After 2 days prior to the planned date of receipt | 1,100 JPY |
| After 2 days prior to the planned date of receipt |
Regular price1,100 JPY Special price JPY |
| Received by courier delivery: After the planned date of receipt | Cancellation unavailable Return any unneeded devices immediately after receiving them. You will be charged at least one day's rental and other charges. |
| Received at a counter: After actual receipt |
The following case will be treated as a change of plan.
- Decreasing the number of products applied for.
- Partial cancellation of the reservation for one or more products included in a reservation for multiple types of products (ex.: after reserving a mobile phone and a Wi-Fi router, cancelling only the reservation for the mobile phone)
- Change of product (for example, from Wi-Fi Wide to Wi-Fi City)
- *All the listed prices are VAT included.