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Special priceYour special price
Regular priceWi-Ho!Biz regular price
List of Options
- Mobile battery Recommended for customers who will use their devices for a long time at their destinations
- AI-Powered Translation Device Supports nearly 50 languages.
- Insurance "Anshin-hosho" Our service plan delivers peace of mind in any situation
- Pre-notice of a phone number We'll inform you of your telephone number in advance
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Courier Delivery
If you don't have time to pick up the device at the airport,
we'll deliver it the day before departure. - Cancellation No cancellation charges occur until three days prior to the planned date of receipt.
Mobile battery (Data Communication Products)
Mobile battery Light
Easy to carry, compact size
Wi-Fi router and smartphone can be fully charged about 1times
Rental Fee | 220JPY/day/unit |
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Rental Fee | Regular price220JPY >>> Special price220JPY/day |
Dimensions | 126x64x10mm (118g) |
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Battery capacity | 5,000mAh |
Rechargeable times *
Wi-Fi router in average | 1.7times |
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Portable game machine | 2.5times |
Smartphone | 1.7times |
Tablet devices such as iPad | 0.3times |
Standard time for charging | 7h |
- *Number of rechargeable times varies on the environment and model of devices.
- *Rechargeable times is a reference of recharging a devices under certain circumstance, and charging the battery from empty to full is counted as one time.
Mobile battery Regular
Both the size and battery capacity are the same to standard type's.
Wi-Fi router and smartphone can be fully charged about 3times.
Rental Fee | 220JPY/day |
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Rental Fee |
Regular price220JPY >>> Special price220JPY/day |
Dimensions | 92x62x23mm (192g) |
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Battery capacity | 10,050mAh |
Rechargeable times *
Wi-Fi router in average | 3.3times |
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Portable game machine | 5times |
Smartphone | 3.3times |
Tablet devices such as iPad | 0.7times |
Standard time for charging | 6.5h |
- *Number of rechargeable times varies on the environment and model of devices.
- *Rechargeable times is a reference of recharging a devices under certain circumstance, and charging the battery from empty to full is counted as one time.
Notes
- Please shutdown the device before charging.
- Attached charger cable may not match your device. Please use your dedicated charger cable.
- In some cases, while charging iPad, it shows "Not Charging" on it. Please check the battery level to make sure it is actually charging.
*iPad is a registered trademark of Apple Inc. - Mobile battery is not included in "Anshin-hosho" program.
AI-Powered Translation Device
A must have product for overseas business travel. Can help you out in numerous situation,
from ordering food to joining in discussions in that important meeting, this device can help you out in many situations.
330JPY/day/unit
- *Please use the translator after connecting it to a Wi-Fi router. Internet connection is required to use this device.
Estimated data usage:
45h/1GB
58,000times/1GB
Notice
- Other functions such as group translation, Wi-Fi tethering, voice recorder are available, the only function supported will be a translation function only.
- To protect personal information, all device returned will be subject to factory reset.
- "ez:commu" is a product and registered trademark of Future Model Inc.
- AI-Powered Translation Device is not included in "Anshin-hosho" program. Compensation fee will be as follows.
Damage to the device (including water submersion, lost, stolen, malfunctioned) 30,000 JPY / Per device
Partial Damage(such as Scratches, etc) 6,000 JPY / Per Device
Insurance "Anshin-hosho"
This is our original insurance for some emergency cases. In case that you lose or break the device, fees such as line suspension fee, handling charge of device replacement will be free.
Anshin-hosho Plus + Concierge Call*
440 JPY/day
- *We offer telephone interpretation and consultation services at your travel destination.
Insurance package | Without Insurance | |
Liability in case of loss/damage/total loss*1 | No Fee Charged | 100% of compensation fee |
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Line suspension fee | Free | 1,100JPY |
Replacement fee | Free | 1,100JPY |
Shipping fee for the Replacement | Free | Actual Expense |
Anshin-hosho Plus
330 JPY/day
Regular price330JPY →
Special price330 JPY/day
Insurance package | Without Insurance | |
Liability in case of loss/damage/total loss*1 | No Fee Charged | 100% of compensation fee |
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Line suspension fee | Free | 1,100JPY |
Replacement fee | Free | 1,100JPY |
Shipping fee for the Replacement | Free | Actual Expense |
Anshin-hosho Standard
220 JPY/day
Regular price220JPY →
Special price220 JPY/day
Item | Insurance package | Without Insurance |
Liability in case of loss/damage/total loss*1 | 15% of compensation fee | 100% of compensation fee |
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Line suspension fee | Free | 1,100JPY |
Replacement fee | Free | 1,100JPY |
Shipping fee for the Replacement | Actual Expense | Actual Expense |
- *1 Mobile handset: 30,000 JPY Mobile Broadband: 40,000 JPY Accessory: 2,000 JPY
Compensation fee includes non-operation charge (Sales compensation).
Notes
- Customers should immediately notify Telecom Square of any theft, loss or damage to the device and provide evidence of theft by submitting a written police report. Without evidence, the insurance covers only 50% of compensation fee.
- No certificate is needed for loss of accessories.
Compensation of lost and stolen, or damage at customers' cost
Mobile phones for domestic use
Item | Anshin-hosho Plus | Anshin-hosho Standard | Without Insurance |
Total loss (includes lost or stolen) | 0JPY | 4,500JPY | 30,000JPY |
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Partial damage (such as scratches) | 0JPY | 900JPY | 6,000JPY |
Other attachments (includes SIM card) |
0JPY | 300JPY | 2,000JPY |
Smartphone and data communication device for domestic use
Item | Anshin-hosho Plus | Anshin-hosho Standard | Without Insurance |
Total loss (includes lost or stolen) | 0JPY | 6,000JPY | 40,000JPY |
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Partial damage (such as scratches) | 0JPY | 1,200JPY | 8,000JPY |
Other attachments (includes SIM card) |
0JPY | 300JPY | 2,000JPY |
In the event of any emergency, regardless of the subscription of insurance(Anshin-hosho) program, please notify us immediately at our Customer Support Center.
Pre-notice of a phone number
We notify you of phone number by e-mail.
330JPY/day
Date of Announcement | Price List |
Airport pick-up・・・The phone number will be notified after 4 pm (Japan time) of 3 days before the scheduled pick-up date. | Free |
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Courier delivery・・・The phone number will be notified after 4 pm (Japan time) of 3 days before the scheduled pick-up date. | Free |
If you want the phone number before the above date | 330JPY/day |
*If you desire notice of the telephone number on the application date.
- Applications that are finalized (i.e., those for which the application forms are sent) by 3:00 pm (Japan time): Written notice of the telephone number can be received roughly 2-3 hours after finalization of the application.
- Applications that are finalized after 3:00 pm (Japan time): You cannot apply for prior notice of the number on the application date. Please specify the next day or a later date as the date of notice.
Issue of Call Detail Record
If you book Call Detail Record(option), we offer you itemized call details of call destination and duration.
330JPY/set
See the Japan Mobile Phones page for eligible products.
- *We do not offer Call Detail Record service to Smartphone.
Voice mail
This service enables you to retrieve messages from the message service center, in case you are out of the signal or if your device is turned off.
330JPY/set
See the Japan Mobile Phones page for eligible products.
- *We do not offer Voice mail service to Smartphone.
Courier Delivery
Recieve by courier delivery service
You can receive the rental device at your designated address (i.e. hotel) by courier delivery, one day prior to the first day of the rental period. If you want to receive before this date, you will be charged for the extra days for each device.
Courier delivery fee
Destination | Courier delivery fee of sending |
Honshu(mainland) | 837JPY |
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Honshu(mainland) |
Regular price837JPY Special price837JPY |
Other places (Kyushu / Shikoku / Hokkaido ) | 1,047JPY |
Other places (Kyushu / Shikoku / Hokkaido ) |
Regular price1,047JPY Special price1,047JPY |
Return by courier delivery service (if unable to return at the counter)
When returning by courier delivery service, you are responsible for shipping charges.
If you wish to repay the delivery charges later, we can provide you with a collect shipping form.
You also can return the device in the Return Box at the airport counters. For details, see "Return Box" below.
Courier delivery fee of return
Delivery method | Courier delivery fee |
Using the return slip in the delivery package (Collect on delivery)* | 1,047JPY |
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When arranged by customers | Customers' actual expense |
When returning by courier delivery service, use the collect shipping form.
You also can return the device in the Return Box at the airport counters. For details, see "Return Box" below.
Courier delivery fee of return
Delivery method | Courier delivery fee |
Using the return slip in the delivery package (Collect on delivery)* |
Regular price1,047JPY Special price1,047JPY |
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- * Only normal delivery
- * Please send us back the device by the next day of your return. Regular rental fee is charged if you send back later.
Address to send back
Telecom Square Narita Logistics Center
Keiseinarita East Exit Morita Bldg.5F, 959 Hanazakicho, Narita-shi, Chiba 286-0033 ,Japan
Phone Number : +81-50-3204-4444
Return Box
If you are in a hurry, or if the airport counters are closed due to out of business hours, please drop off the devices in the Return Boxes. We will confirm the call duration with the built-in timer, and then send the billing statement later.
For the Return Box locations, please click here.
Cancellation fee
No cancellation charge will apply up to 3 days prior to the planned date of receipt. After that, a cancellation charge of JPY 1,080 per phone will apply.
Phones received by courier delivery may not be cancelled on or after the planned date of receipt, while those received at airport counters may not be cancelled after actual receipt.(If you no longer need the device, please return it immediately.)
Cancellation charge: Free!
Phones received by courier delivery may not be cancelled on or after the planned date of receipt, while those received at airport counters may not be cancelled after actual receipt.(If you no longer need the device, please return it immediately.)
Cancellation charge
Date and time of contact | Cancellation charge |
By 3 days prior to the planned date of receipt | Free |
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After 2 days prior to the planned date of receipt | 1,100 JPY |
After 2 days prior to the planned date of receipt |
Regular price1,100 JPY Special price1,100 JPY |
Received by courier delivery: After the planned date of receipt | Cancellation unavailable Return any unneeded devices immediately after receiving them. You will be charged at least one day's rental and other charges. |
Received at a counter: After actual receipt |
The following case will be treated as a change of plan.
- Decreasing the number of products applied for.
- Partial cancellation of the reservation for one or more products included in a reservation for multiple types of products (ex.: after reserving a mobile phone and a Wi-Fi router, cancelling only the reservation for the mobile phone)
- Change of product (for example, from Wi-Fi Wide to Wi-Fi City)
- *All the listed prices are VAT included.