Personal Information Protection Policy

The Company recognizes its responsibility to society to protect all Personal Information (including "Specific Personal Information") handled by the Company in connection with its mobile telecommunications equipment rental operations, sales operations and digital contents of the Company and protects the rights of information owners and observes laws and regulations concerning Personal Information and other relevant norms and standards. Moreover, in order to accomplish the matters described below, the Company has created Personal Information protection management systems, constantly practices awareness of the latest trends in IT technology, changes in the expectations of the public, and shifts in the economic environment, etc., and engages in continuous Company-level efforts to implement improvement measures.

Contact for complaints, consultations, and requests for disclosure, etc.

Telecom Square, Inc.
Customer Personal Information Service Desk
Address: Homat Horizon Bldg. 3F, 6-2 Gobancho, Chiyoda-ku, Tokyo, 102-0076
Tel: 03-3239-3278 Business hours: Mon-Fri 10:00-16:00

Enacted on April 1, 2005
Last revised on July 1, 2018
Telecom Square, Inc.
Yuji Yoshitake, Representative
Director and President

Concerning the Handling of Personal Information

Personal information such as the name and address of customers handled by the Company in connection with the mobile telecommunications equipment rental operations, sales operations of the Company, digital contents of the Company (including information concerning transactions between customers and the Company or between customers and external service providers of the Company; hereinafter, "Personal Information") is treated as follows in accordance with the Personal Information Protection Policy of Telecom Square, Inc. In cases where the customer is a minor, personal information is given with the consent of parent or guardian of the minor.

* Minor in this article will refer to the age of under 20 in Japan. For any other country than Japan, this article will follow the legal age considered in that country

Concerning the purpose of use of Personal Information handled by the Company

The Company uses acquired Personal Information within the scope of the following purposes.
A duration period of how long personal information is stored will depend on the length it will take for the purpose of use to be completed. Once the duration expires or when the purpose of use is met, these personal information will be disposed.

Personal Information held by the Company Purpose of use
Service provision
  • - For the mobile telecommunications equipment rental services and related services provided by the Company.
  • For the digital content service provided by the Company.
  • For the marketing of products traded by the Company.
  • For marketing purposes, including marketing/advertising according to interests, and other products and services of our company.
  • For data to be linked with external services.
  • For the implementation of questionnaire surveys and the analysis of survey results.
  • For the analysis of service usage, analysis of policy implementation, measurement of the effectiveness of policy implementation, analysis for the planning of new services, analysis for service quality improvement and customer service improvement, and for other types of analysis and survey implementation.
  • For responding to customer opinions, wishes, and inquiries.
  • For the prevention of improper contracts, improper usage, and non-payment, and for surveys and responsive action should any of the above occur.
Dissemination of direct mail, etc.
  • For the dissemination of direct mail or e-mail concerning information on seminars, exhibitions, and product presentation events hosted, co-hosted, or endorsed by the Company.
  • For the dissemination of direct mail or e-mail concerning information on services and products by the Company.
Recruiting and personnel management
  • Management of job applicants and as reference for matters pertaining to personnel management, work organization, welfare, and administrative tasks.
Service provider operations Note 1
  • For the performance of service provider operations by the Company.

Concerning the use of cookies by the Company

The Company uses cookies and other tracking technologies to obtaining information about customers. Cookies are a mechanism that saves information (Identification information of browsers used for access etc.) specified by the website operator on the terminal that accessed the website. The Company confirms the access status etc. of each browser to the website and server. When customers use the browser cookies are used for the purpose of adjusting the composition of the website so that way the customers can use it in a more convenient environment. By continuously browsing the Company's website, Company will deem customer as accepting the terms and conditions of cookie use aligned by the Company's "Concerns and Handling of Personal Information". Customers can refuse to use cookies in the browser setting change. However, in that case, please acknowledge beforehand that the company may provide a different view of the website, and some of the services may not be available. Please contact each browser provider for browser setting change. The Company's website, online service, talking application, emails and advertisements will also be subjected to the use of cookies and other tracking technology.

Concerning Company's security

Websites operated and managed by the Company, including webpages where personal information is required, uses SSL (Secure Socket Layer) encryption technology for customers to be able to input personal information safely. By using SSL, all data inputted from customers PC will be encrypted before sent through the network to the registered computer. Note: SSL is an encryption technology which prevents data breach from occurring by establishing an encrypted link between a web server and a browser.

Concerning the handling of outsource of personal information to third parties by the Company

The Company can outsource tasks underlying the procurement of goods and the provision of services by the Company with regard to its normal business operations to a third party.

Inquiries by telephone

The Company can make recordings of telephone calls in order to enhance the quality of customer service as well as for reference purposes.

Concerning the use of statistically processed data

The Company may use the personal information collected to create statistical data under the process of de-identification. The Company can use de-identified data without any restrictions.

Concerning personal information subject to disclosure

Privacy Mark

Telecom Square, Inc. has acquired 'Privacy Mark' that certifies operators who handle personal information properly by the Japan Information Processing Development Corporation (JIPDEC).