The Company recognizes its responsibility to society to protect all Personal Information (including "Specific Personal Information") handled by the Company in connection with its mobile telecommunications equipment rental operations, sales operations and digital contents of the Company and protects the rights of information owners and observes laws and regulations concerning Personal Information and other relevant norms and standards. Moreover, in order to accomplish the matters described below, the Company has created Personal Information protection management systems, constantly practices awareness of the latest trends in IT technology, changes in the expectations of the public, and shifts in the economic environment, etc., and engages in continuous Company-level efforts to implement improvement measures.
Contact for complaints, consultations, and requests for disclosure, etc.
Telecom Square, Inc.
Customer Personal Information Service Desk
Address: Homat Horizon Bldg. 3F, 6-2 Gobancho, Chiyoda-ku, Tokyo, 102-0076
Tel: 03-3239-3278 Business hours: Mon-Fri 10:00-16:00
Enacted on April 1, 2005
Last revised on July 1, 2018
Telecom Square, Inc.
Yuji Yoshitake, Representative
Director and President
Personal information such as the name and address of customers handled by the Company in connection with the mobile telecommunications equipment rental operations, sales operations of the Company, digital contents of the Company (including information concerning transactions between customers and the Company or between customers and external service providers of the Company; hereinafter, "Personal Information") is treated as follows in accordance with the Personal Information Protection Policy of Telecom Square, Inc. In cases where the customer is a minor, personal information is given with the consent of parent or guardian of the minor.
* Minor in this article will refer to the age of under 20 in Japan. For any other country than Japan, this article will follow the legal age considered in that country
The Company uses acquired Personal Information within the scope of the following purposes.
A duration period of how long personal information is stored will depend on the length it will take for the purpose of use to be completed. Once the duration expires or when the purpose of use is met, these personal information will be disposed.
|Personal Information held by the Company||Purpose of use|
|Dissemination of direct mail, etc.||
|Recruiting and personnel management||
|Service provider operations Note 1||
Websites operated and managed by the Company, including webpages where personal information is required, uses SSL (Secure Socket Layer) encryption technology for customers to be able to input personal information safely. By using SSL, all data inputted from customers PC will be encrypted before sent through the network to the registered computer. Note: SSL is an encryption technology which prevents data breach from occurring by establishing an encrypted link between a web server and a browser.
The Company can outsource tasks underlying the procurement of goods and the provision of services by the Company with regard to its normal business operations to a third party.
The Company can make recordings of telephone calls in order to enhance the quality of customer service as well as for reference purposes.
The Company may use the personal information collected to create statistical data under the process of de-identification. The Company can use de-identified data without any restrictions.
1.Documents required for disclosure requests
In order to make a disclosure request, please download the prescribed application form below. Please mail or hand-deliver the form to the Company together with the necessary documents.
A public document identifying you as the owner of the requested information (or the agent of the information owner) must be presented.
2.Mailing address for request forms
Homat Horizon Bldg. 3F, 6-2 Gobancho, Chiyoda-ku, Tokyo, 102-0076
Telecom Square, Inc. Customer Personal
Information Service Desk
After a request has been received, it takes about two weeks for the Company to issue a written response.
Telecom Square, Inc. has acquired 'Privacy Mark' that certifies operators who handle personal information properly by the Japan Information Processing Development Corporation (JIPDEC).