Notice of Changes in some of our Airport Counters and Services

*Updated on September 15th, 2020

Thank you for choosing our service.
In response to the outbreak of coronavirus, we have decided to temporarily/ permanently close for certain airport counters. In addition, we will change the operation hours for our contact center and 24/7 customer support service.

■The Status of our Airport Counters

Airport Location Business Hours
New Chitose Airport
International Terminal
2 Fl. Arrival Lobby
New Chitose Airport
Temporarily Closed
Narita International Airport
Terminal 1
B1 Level
Mobile Center
Temporarily Closed
1 Fl. Arrival Lobby Temporarily Closed
Narita International Airport
Terminal 2
B1 Level
Mobile Center Narita Terminal 2
Permanently Closed
on August 31st, 2020
1 Fl. Arrival Lobby Temporarily Closed
Narita International Airport
Terminal 3
Main Building 2 Fl.
Mobile Center Narita Terminal 3
Temporarily Closed
Haneda2 Airport
(Tokyo International Airport)
3 Fl. International Departure Lobby
Mobile Center Haneda
Temporarily Closed
Haneda3 Airport
(Tokyo International Airport)
2 Fl. Arrival Lobby
Mobile Center Haneda
Temporarily Closed
Kansai International Airport
Terminal 1(Osaka)
1 Fl. Arrival Lobby
Mobile Center Kansai Airport -Central-
Permanently Closed
on September 30th, 2020
1 Fl. Arrival Lobby
Mobile Center Kansai Airport -South-
Temporarily Closed
Fukuoka Airport
International Terminal
1 Fl. Arrival Lobby Temporarily Closed

■Changes in our Services
【Changes of Operation Hours for Contact Center】

・TEL:0800-123-6921
・E-Mail:sim@telecomsquare.co.jp
・Business Hours: 9:00~17:00 (Mon - Fri)

【Changes of Operation Hours for Customer Support Service】
・TEL & Email: 9:00~17:00 (Japan Standard Time) Mondays through Fridays, exclusive of Holidays
*Service is only available in Japanese and English.

In response to the health concerns due to the outbreak of coronavirus, we may make changes in our other services at any time. In such case, we will make announcement to notice our customers.
We sincerely apologize for the inconvenience this may cause and thank you for your understanding.

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