*Updated on October 29, 2023
Thank you for choosing our service.
In response to the outbreak of coronavirus, we have decided to temporarily/ permanently close for certain airport counters. In addition, we will change the operation hours for our contact center and 24/7 customer support service.
■The Status of our Airport Counters
Airport | Location | Business Hours |
---|---|---|
New Chitose Airport International Terminal |
2 Fl. Arrival Lobby New Chitose Airport |
Shortened business hours 8:30-17:00 |
Narita International Airport Terminal 1 |
B1 Level Mobile Center |
Closed |
1 Fl. Arrival Lobby | 7:00-21:00 | |
Narita International Airport Terminal 2 |
B1 Level Mobile Center Narita Terminal 2 |
Permanently Closed on August 31st, 2020 |
1 Fl. Arrival Lobby | 7:30-21:00 | |
Narita International Airport Terminal 3 |
Main Building 2 Fl. Mobile Center Narita Terminal 3 |
Closed |
Haneda2 Airport (Tokyo International Airport) |
3 Fl. International Departure Lobby Mobile Center Haneda |
Shortened business hours 7:00-22:00 |
Haneda3 Airport (Tokyo International Airport) |
2 Fl. Arrival Lobby Mobile Center Haneda |
6:30~23:00 |
Kansai International Airport Terminal 1(Osaka) |
1 Fl. Arrival Lobby Mobile Center Kansai Airport -Central- |
Permanently Closed on September 30th, 2020 |
1 Fl. Arrival Lobby Mobile Center Kansai Airport -South- |
Closed | |
Fukuoka Airport International Terminal |
1 Fl. Arrival Lobby | 7:00-21:00 |
■Changes in our Services
【Changes of Operation Hours for Contact Center】
・TEL:0800-123-6921
・E-Mail:sim@telecomsquare.co.jp
・Business Hours: 9:00~17:00 (Mon - Fri)
【Changes of Operation Hours for Customer Support Service】
・TEL & Email: 9:00~17:00 (Japan Standard Time) Mondays through Fridays, exclusive of Holidays
*Service is only available in Japanese and English.
In response to the health concerns due to the outbreak of coronavirus, we may make changes in our other services at any time. In such case, we will make announcement to notice our customers.
We sincerely apologize for the inconvenience this may cause and thank you for your understanding.