Thank you for choosing our service.
In response to the outbreak of coronavirus, we have decided to temporarily close for certain airport counters. In addition, we will change the operation hours for our 24/7 customer support service.
As of April 1st, 2020, airport counters mentioned below have temporarily closed.
■Narita International Airport Terminal 1
・Telecom Square counter at Narita T1 (1st floor) Arrival Lobby
・Mobile Center at Narita T1 (basement floor)
■Narita International Airport Terminal 2
・Mobile Center at Narita T2 (basement floor)
・Telecom Square counter at Narita T2 (1st floor) Arrival Lobby
■Narita International Airport Terminal 3
・Mobile Center Narita T3 (Main Building 2nd floor)
・3 Fl. International Departure Lobby Mobile Center Haneda ※Effective on April 11th
・2 Fl. Arrival Lobby Mobile Center Haneda ※Effective on April 11th
■Kansai International Airport
・Mobile Center at Kansai International Airport Arrival Lobby 1st floor
・Mobile Center at Kansai International Airport -South- Arrival Lobby 1st floor
■New Chitose Airport
・Mobile Center New Chitose Airport (2nd floor) Arrival Lobby
・International Terminal Arrival Lobby 1st Floor ※Effective on April 11th
Changes of Operation Hours for Customer Support Service
・Present Operation Hours
TEL & Email: 24 hours
・New Operation Hours
TEL: 10:00～18:00 (Japan Standard Time)
Email: 24 hours
In response to the health concerns due to the outbreak of coronavirus, we may temporarily close or shorten business hours for other airport counters at any time. In such case, we will make announcement to notice our customers.
We sincerely apologize for the inconvenience this may cause and thank you for your understanding.
■TEL：0120-676-206（Data SIM）/ 0120-675-205（Voice and Data SIM）
■Business Hours: 7:00～22:00 (Available throughout the year)