Notice of Changes in some of our Airport Counters and Services

*Updated on October 19th, 2020

Thank you for choosing our service.
In response to the outbreak of coronavirus, we have decided to temporarily/ permanently close for certain airport counters, and we will suspend the Same Day Application. In addition, we will change the operation hours for our contact center and 24/7 customer support service.

The Status of our Airport Counters

Airport Location Business Hours Return Box
New Chitose Airport
International Terminal
2 Fl. Arrival Lobby
Mobile Center New Chitose Airport
Temporarily Closed
Narita International Airport
Terminal 1
B1 Level
Mobile Center Narita Terminal 1
Temporarily Closed Available 24 hours
1 Fl. Arrival Lobby Temporarily Closed Available 24 hours
4 Fl. Departure Lobby North Wing Permanently Closed
on August 31st, 2020
4 Fl. Departure Lobby South Wing Permanently Closed
on August 31st, 2020
Narita International Airport
Terminal 2
B1 Level
Mobile Center Narita Terminal 2
Permanently Closed
on August 31st, 2020
1 Fl. Arrival Lobby Temporarily Closed Available 24 hours
3 Fl. Departure Lobby Temporarily Closed
Narita International Airport
Terminal 3
Main Building 2 Fl.
Mobile Center Narita Terminal 3
Temporarily Closed Available 24 hours
Haneda Airport
Terminal 2
3 Fl. International Departure Lobby
Mobile Center Haneda
Temporarily Closed
Haneda Airport
Terminal 3
2 Fl. Arrival Lobby
Mobile Center Haneda
Temporarily Closed Available 24 hours
3 Fl. Departure Lobby
Mobile Center Haneda
Temporarily Closed
Central Japan International Airport 2 Fl. Access Plaza
Mobile Center Central Japan
Temporarily Closed
Kansai International Airport
Terminal 1
1 Fl. Arrival Lobby
Mobile Center Kansai Airport -Central-
Permanently Closed
on September 30th, 2020
1 Fl. Arrival Lobby
Mobile Center Kansai Airport -South-
Temporarily Closed Available 24 hours
4 Fl. Departure Lobby
Business Center
Permanently Closed
on October 31st, 2020
Takamatsu Airport 1 Fl. Arrival Lobby
Takamatsu Airport Information Counter
8:30~21:30
Fukuoka Airport
International Terminal
1 Fl. Arrival Lobby Temporarily Closed

■Changes in our Services
【Suspend Services】

・Same Day Application
 (Only available at Kansai International Airport (Terminal 1) 4 Fl. Departure Lobby Airport baggage service, and Takamatsu Airport 1 Fl. Arrival Lobby Takamatsu Airport Information Counter)

【Changes of Operation Hours for Contact Center】
・TEL:03-3239-2333
・Business Hours: 9:00~18:00 (Mon - Fri) / 10:00-18:00 (Sat, Sun, Holidays)

Please notify us your order number and applicant name or user name, when contacting us.

【Changes of Operation Hours for Customer Support Service】
・TEL & Email: 9:00~17:00 (Japan Standard Time) Mondays through Fridays, exclusive of Holidays
* Service is only available in Japanese and English.

In response to the health concerns due to the outbreak of coronavirus, we may make changes in our other services at any time. In such case, we will make announcement to notice our customers.
We sincerely apologize for the inconvenience this may cause and thank you for your understanding.

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