*Updated on October 19th, 2020
Thank you for choosing our service.
In response to the outbreak of coronavirus, we have decided to temporarily/ permanently close for certain airport counters, and we will suspend the Same Day Application. In addition, we will change the operation hours for our contact center and 24/7 customer support service.
The Status of our Airport Counters
Airport | Location | Business Hours | Return Box |
---|---|---|---|
New Chitose Airport International Terminal |
2 Fl. Arrival Lobby Mobile Center New Chitose Airport |
Temporarily Closed | |
Narita International Airport Terminal 1 |
B1 Level Mobile Center Narita Terminal 1 |
Temporarily Closed | Available 24 hours |
1 Fl. Arrival Lobby | Temporarily Closed | Available 24 hours | |
4 Fl. Departure Lobby North Wing | Permanently Closed on August 31st, 2020 |
||
4 Fl. Departure Lobby South Wing | Permanently Closed on August 31st, 2020 |
||
Narita International Airport Terminal 2 |
B1 Level Mobile Center Narita Terminal 2 |
Permanently Closed on August 31st, 2020 |
|
1 Fl. Arrival Lobby | Temporarily Closed | Available 24 hours | |
3 Fl. Departure Lobby | Temporarily Closed | ||
Narita International Airport Terminal 3 |
Main Building 2 Fl. Mobile Center Narita Terminal 3 |
Temporarily Closed | Available 24 hours |
Haneda Airport Terminal 2 |
3 Fl. International Departure Lobby Mobile Center Haneda |
Temporarily Closed | |
Haneda Airport Terminal 3 |
2 Fl. Arrival Lobby Mobile Center Haneda |
Temporarily Closed | Available 24 hours |
3 Fl. Departure Lobby Mobile Center Haneda |
Temporarily Closed | ||
Central Japan International Airport | 2 Fl. Access Plaza Mobile Center Central Japan |
Temporarily Closed | |
Kansai International Airport Terminal 1 |
1 Fl. Arrival Lobby Mobile Center Kansai Airport -Central- |
Permanently Closed on September 30th, 2020 |
|
1 Fl. Arrival Lobby Mobile Center Kansai Airport -South- |
Temporarily Closed | Available 24 hours | |
4 Fl. Departure Lobby Business Center |
Permanently Closed on October 31st, 2020 |
||
Fukuoka Airport International Terminal |
1 Fl. Arrival Lobby | Temporarily Closed |
■Changes in our Services
【Suspend Services】
・Same Day Application
(Only available at Kansai International Airport (Terminal 1) 4 Fl. Departure Lobby Airport baggage service, and Takamatsu Airport 1 Fl. Arrival Lobby Takamatsu Airport Information Counter)
【Changes of Operation Hours for Contact Center】
・TEL:03-3239-2333
・Business Hours: 9:00~18:00 (Mon - Fri) / 10:00-18:00 (Sat, Sun, Holidays)
Please notify us your order number and applicant name or user name, when contacting us.
【Changes of Operation Hours for Customer Support Service】
・TEL & Email: 9:00~17:00 (Japan Standard Time) Mondays through Fridays, exclusive of Holidays
* Service is only available in Japanese and English.
In response to the health concerns due to the outbreak of coronavirus, we may make changes in our other services at any time. In such case, we will make announcement to notice our customers.
We sincerely apologize for the inconvenience this may cause and thank you for your understanding.