Notice of Changes in some of our Airport Counters and Services
Dear customers,
Thank you for choosing our service.
In response to the outbreak of coronavirus, we have decided to temporarily/ permanently close for certain airport counters, and we will suspend the Same Day Application.
In addition, we will change the operation hours for our contact center and customer support service.
Please choose a delivery service for your order. Thank you for your understanding.
■The Status of our Airport Counters
| Airport | Location | Business Hours | Return Box |
|---|---|---|---|
| Haneda Airport Terminal 2 |
3 Fl. International Departure Lobby Mobile Center Haneda |
Temporarily Closed | |
| Haneda Airport Terminal 3 |
2 Fl. Arrival Lobby Mobile Center Haneda |
Temporarily Closed | Available 24 hours |
| Narita International Airport Terminal 1 |
1 Fl. Arrival Lobby | Temporarily Closed | Available 24 hours |
| Narita International Airport Terminal 2 |
1 Fl. Arrival Lobby | Temporarily Closed | Available 24 hours |
| Narita International Airport Terminal 3 |
Main Building 2 Fl. Mobile Center Narita Terminal 3 |
Closed | Available 24 hours |
| New Chitose Airport International Terminal |
2 Fl. Arrival Lobby Mobile Center New Chitose Airport |
Temporarily Closed | |
| Chubu Centrair International Airport | 2 Fl. Access Plaza Mobile Center Central Japan |
Temporarily Closed | |
| Kansai International Airport Terminal 1 |
1 Fl. Arrival Lobby Mobile Center Kansai Airport -Central- |
Permanently Closed on September 30th, 2020 |
|
| 1 Fl. Arrival Lobby Mobile Center Kansai Airport -South- |
Closed | ||
| Fukuoka Airport International Terminal |
1 Fl. Arrival Lobby | Temporarily Closed | |
■Changes in our Services
【Changes of Operation Hours for Contact Center】
・TEL：050-3198-1103
・E-Mail：contact@wi-ho.net
・Business Hours: 9:00～18:00 Mondays through Fridays, exclusive of Holidays
Please notify us your order number and applicant name or user name, when contacting us.
【Changes of Operation Hours for Customer Support Service】
・TEL & Email: 9:00～17:00 (Japan Standard Time) Mondays through Fridays, exclusive of Holidays
* Service is only available in Japanese and English.
In response to the health concerns due to the outbreak of coronavirus, we may make changes in our other services at any time. In such case, we will make announcement to notice our customers.
We sincerely apologize for the inconvenience this may cause and thank you for your understanding.
