Personal Information Protection Policy

The Company recognizes its responsibility to society to protect all Personal Information (including "Specific Personal Information") handled by the Company in connection with its mobile telecommunications equipment rental operations and sales operations and protects the rights of information owners and observes laws and regulations concerning Personal Information and other relevant norms and standards. Moreover, in order to accomplish the matters described below, the Company has created Personal Information protection management systems, constantly practices awareness of the latest trends in IT technology, changes in the expectations of the public, and shifts in the economic environment, etc., and engages in continuous Company-level efforts to implement improvement measures.

Contact for complaints, consultations, and requests for disclosure, etc.

Telecom Square, Inc.
Customer Personal Information Service Desk
Address: Homat Horizon Bldg. 3F, 6-2 Gobancho, Chiyoda-ku, Tokyo, 102-0076
Tel: 03-3239-3278 Business hours: Mon-Fr 10:00-16:00

Enacted on April 1, 2005
Last revised on June 1, 2016
Telecom Square, Inc.
Yuji Yoshitake, Representative
Director and President

Concerning the Handling of Personal Information

Personal information such as the name and address of customers handled by the Company in connection with the mobile telecommunications equipment rental operations and sales operations of the Company (including information concerning transactions between customers and the Company or between customers and external service providers of the Company; hereinafter, "Personal Information") is treated as follows in accordance with the Personal Information Protection Policy of Telecom Square, Inc.

Concerning the purpose of use of Personal Information handled by the Company

The Company uses acquired Personal Information within the scope of the following purposes.

Personal Information held by the Company Purpose of use
Service provision
  • For the mobile telecommunications equipment rental services and related services provided by the Company.
  • For the marketing of products traded by the Company.
  • For the implementation of questionnaire surveys and the analysis of survey results.
  • For the analysis of service usage, analysis of policy implementation, measurement of the effectiveness of policy implementation, analysis for the planning of new services, analysis for service quality improvement and customer service improvement, and for other types of analysis and survey implementation.
  • For responding to customer opinions, wishes, and inquiries.
  • For the prevention of improper contracts, improper usage, and non-payment, and for surveys and responsive action should any of the above occur.
Dissemination of direct mail, etc.
  • For the dissemination of direct mail or e-mail concerning information on seminars, exhibitions, and product presentation events hosted, co-hosted, or endorsed by the Company.
  • For the dissemination of direct mail or e-mail concerning information on services and products by the Company.
Recruiting and personnel management
  • Management of job applicants and as reference for matters pertaining to personnel management, work organization, welfare, and administrative tasks.
Service provider operations Note 1
  • For the performance of service provider operations by the Company.

Concerning the outsourcing of personal information handling by the Company

The Company can outsource tasks underlying the procurement of goods and the provision of services by the Company with regard to its normal business operations.

Inquiries by telephone

The Company can make recordings of telephone calls in order to enhance the quality of customer service as well as for reference purposes.

Concerning personal information subject to disclosure

Privacy Mark

Telecom Square, Inc. has acquired 'Privacy Mark' that certifies operators who handle personal information properly by the Japan Information Processing Development Corporation (JIPDEC).