This is our original insurance for some emergency cases. In case that you lose or break the device, fees such as line suspension fee, handling charge of device replacement will be free.
Anshin-hosho Plus + Concierge Call*
440 JPY/day
*We offer telephone interpretation and consultation services at your travel destination.
*1 Mobile handset: 30,000 JPY Mobile Broadband: 40,000 JPY Accessory: 2,000 JPY
Compensation fee includes non-operation charge (Sales compensation).
Notes
Customers should immediately notify Telecom Square of any theft, loss or damage to the device and provide evidence of theft by submitting a written police report. Without evidence, the insurance covers only 50% of compensation fee.
No certificate is needed for loss of accessories.
Compensation of lost and stolen, or damage at customers' cost
Mobile phones for domestic use
Item
Anshin-hosho Plus
Anshin-hosho Standard
Without Insurance
Total loss (includes lost or stolen)
0JPY
4,500JPY
30,000JPY
Partial damage (such as scratches)
0JPY
900JPY
6,000JPY
Other attachments (includes SIM card)
0JPY
300JPY
2,000JPY
Smartphone and data communication device for domestic use
Item
Anshin-hosho Plus
Anshin-hosho Standard
Without Insurance
Total loss (includes lost or stolen)
0JPY
6,000JPY
40,000JPY
Partial damage (such as scratches)
0JPY
1,200JPY
8,000JPY
Other attachments (includes SIM card)
0JPY
300JPY
2,000JPY
In the event of any emergency, regardless of the subscription of insurance(Anshin-hosho) program, please notify us immediately at our Customer Support Center.
You can receive the rental device at your designated address (i.e. hotel) by courier delivery, one day prior to the first day of the rental period. If you want to receive before this date, you will be charged for the extra days for each device.
Courier delivery fee
Destination
Courier delivery fee of sending
Honshu(mainland)
837JPY
Honshu(mainland)
Regular price837JPY
Special price837JPY
Other places (Kyushu / Shikoku / Hokkaido )
1,047JPY
Other places (Kyushu / Shikoku / Hokkaido )
Regular price1,047JPY
Special price1,047JPY
Return by courier delivery service (if unable to return at the counter)
When returning by courier delivery service, you are responsible for shipping charges.
If you wish to repay the delivery charges later, we can provide you with a collect shipping form.
You also can return the device in the Return Box at the airport counters. For details, see "Return Box" below.
Courier delivery fee of return
Delivery method
Courier delivery fee
Using the return slip in the delivery package (Collect on delivery)*
1,047JPY
When arranged by customers
Customers' actual expense
When returning by courier delivery service, use the collect shipping form.
You also can return the device in the Return Box at the airport counters. For details, see "Return Box" below.
Courier delivery fee of return
Delivery method
Courier delivery fee
Using the return slip in the delivery package (Collect on delivery)*
Regular price1,047JPY
Special price1,047JPY
* Only normal delivery
* Please send us back the device by the next day of your return. Regular rental fee is charged if you send back later.
Address to send back
Telecom Square Narita Logistics Center
Keiseinarita East Exit Morita Bldg.5F, 959 Hanazakicho, Narita-shi, Chiba 286-0033 ,Japan
Phone Number : +81-50-3204-4444
Return Box
If you are in a hurry, or if the airport counters are closed due to out of business hours, please drop off the devices in the Return Boxes. We will confirm the call duration with the built-in timer, and then send the billing statement later.
For the Return Box locations, please click here.
No cancellation charge will apply up to 3 days prior to the planned date of receipt. After that, a cancellation charge of JPY 1,080 per phone will apply.
Phones received by courier delivery may not be cancelled on or after the planned date of receipt, while those received at airport counters may not be cancelled after actual receipt.(If you no longer need the device, please return it immediately.)
Cancellation charge: Free!
Phones received by courier delivery may not be cancelled on or after the planned date of receipt, while those received at airport counters may not be cancelled after actual receipt.(If you no longer need the device, please return it immediately.)
Cancellation charge
Date and time of contact
Cancellation charge
By 3 days prior to the planned date of receipt
Free
After 2 days prior to the planned date of receipt
1,100 JPY
After 2 days prior to the planned date of receipt
Regular price1,100 JPY
Special price1,100 JPY
Received by courier delivery: After the planned date of receipt
Cancellation unavailable
Return any unneeded devices immediately after receiving them. You will be charged at least one day's rental and other charges.
Received at a counter: After actual receipt
The following case will be treated as a change of plan.
Decreasing the number of products applied for.
Partial cancellation of the reservation for one or more products included in a reservation for multiple types of products (ex.: after reserving a mobile phone and a Wi-Fi router, cancelling only the reservation for the mobile phone)
Change of product (for example, from Wi-Fi Wide to Wi-Fi City)
