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List of Options

Mobile battery (Data Communication Products)

Mobile battery Light

Easy to carry, compact size
Wi-Fi router and smartphone can be fully charged about 1times

Rental Fee

216JPY/day

Rental Fee

Regular price216JPY  >>>  

Special price216JPY/day

Dimensions 41.5x70x23.2mm (85g)
Battery capacity 2,700mAh

Rechargeable times *

Wi-Fi router in average 0.9times
Portable game machine 1.3times
Smartphone 0.9times
Tablet devices such as iPad 0.2times
Standard time for charging 3.5h
  • *Number of rechargeable times varies on the environment and model of devices.
  • *Rechargeable times is a reference of recharging a devices under certain circumstance, and charging the battery from empty to full is counted as one time.

NEW Mobile battery Regular

Both the size and battery capacity are the same to standard type's.
Wi-Fi router and smartphone can be fully charged about 3times.

Rental Fee

216JPY/day

Rental Fee

Regular price216JPY  >>>  

Special price216JPY/day

Dimensions 92x62x23mm (192g)
Battery capacity 10,050mAh

Rechargeable times *

Wi-Fi router in average 3.3times
Portable game machine 5times
Smartphone 3.3times
Tablet devices such as iPad 0.7times
Standard time for charging 6.5h
  • *Number of rechargeable times varies on the environment and model of devices.
  • *Rechargeable times is a reference of recharging a devices under certain circumstance, and charging the battery from empty to full is counted as one time.

Mobile battery Max

High capacity type can fully charge an iPad.
Wi-Fi router and smartphone can be fully charged about 6times.

Rental Fee

432JPY/day

Rental Fee

Regular price432JPY  >>>  

Special price432JPY/day

Dimensions 83x146x25mm (414g)
Battery capacity 16,000mAh

Rechargeable times *

Wi-Fi router in average 5.4times
Portable game machine 8.1times
Smartphone 5.4times
Tablet devices such as iPad 1.2times
Standard time for charging 8h
  • *Number of rechargeable times varies on the environment and model of devices.
  • *Rechargeable times is a reference of recharging a devices under certain circumstance, and charging the battery from empty to full is counted as one time.

Notes

  • Please shutdown the device before charging.
  • Attached charger cable may not match your device. Please use your dedicated charger cable.
  • In some cases, while charging iPad, it shows "Not Charging" on it. Please check the battery level to make sure it is actually charging.
    *iPad is a registered trademark of Apple Inc.
  • Mobile battery is not included in "Compensation Free" program.
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Insurance "Anshin-hosho"

This is our original insurance for some emergency cases. In case that you lose or break the device, fees such as line suspension fee, handling charge of device replacement will be free.

Anshin-hosho Plus + Concierge Call*

432 JPY/day

  • *We offer telephone interpretation and consultation services at your travel destination.
  Insurance package Without Insurance
Liability in case of loss/damage/total loss*1 No Fee Charged 100% of compensation fee
Line suspension fee Free 1,080JPY
Replacement fee Free 1,080JPY
Shipping fee for the Replacement Free Actual Expense

Anshin-hosho Plus

324 JPY/day

Regular price324JPY  →  

Special price324 JPY/day

  Insurance package Without Insurance
Liability in case of loss/damage/total loss*1 No Fee Charged 100% of compensation fee
Line suspension fee Free 1,080JPY
Replacement fee Free 1,080JPY
Shipping fee for the Replacement Free Actual Expense

Anshin-hosho Standard

216 JPY/day

Regular price216JPY  →  

Special price216 JPY/day

Item Insurance package Without Insurance
Liability in case of loss/damage/total loss*1 15% of compensation fee 100% of compensation fee
Line suspension fee Free 1,080JPY
Replacement fee Free 1,080JPY
Shipping fee for the Replacement Actual Expense Actual Expense
  • *1 Mobile handset: 30,000 JPY Mobile Broadband: 40,000 JPY Accessory: 2,000 JPY
    Compensation fee includes non-operation charge (Sales compensation).

Notes

  • Customers should immediately notify Telecom Square of any theft, loss or damage to the device and provide evidence of theft by submitting a written police report. Without evidence, the insurance covers only 50% of compensation fee.
  • No certificate is needed for loss of accessories.

Compensation of lost and stolen, or damage at customers' cost

Mobile phones for domestic use

Item Anshin-hosho Plus Anshin-hosho Standard Without Insurance
Total loss (includes lost or stolen) 0JPY 4,500JPY 30,000JPY
Partial damage (such as scratches) 0JPY 900JPY 6,000JPY
Other attachments
(includes SIM card)
0JPY 300JPY 2,000JPY

Smartphone and data communication device for domestic use

Item Anshin-hosho Plus Anshin-hosho Standard Without Insurance
Total loss (includes lost or stolen) 0JPY 6,000JPY 40,000JPY
Partial damage (such as scratches) 0JPY 1,200JPY 8,000JPY
Other attachments
(includes SIM card)
0JPY 300JPY 2,000JPY

In the event of any emergency, regardless of the subscription of insurance(Anshin-hosho) program, please notify us immediately at our Customer Support Center.

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Pre-notice of a phone number

We notify you of phone number by e-mail.

324JPY/day

Date of Announcement Price List
Airport pick-up・・・The phone number will be notified after 4 pm (Japan time) of 2 days before the scheduled pick-up date. Free
Courier delivery・・・The phone number will be notified after 4 pm (Japan time) of 2 days before the scheduled pick-up date. Free
If you want the phone number before the above date 324JPY/day

*If you desire notice of the telephone number on the application date.

  • Applications that are finalized (i.e., those for which the application forms are sent) by 3:00 pm (Japan time): Written notice of the telephone number can be received roughly 2-3 hours after finalization of the application.
  • Applications that are finalized after 3:00 pm (Japan time): You cannot apply for prior notice of the number on the application date. Please specify the next day or a later date as the date of notice.
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Issue of Call Detail Record

If you book Call Detail Record(option), we offer you itemized call details of call destination and duration.

324JPY/set

See the Japan Mobile Phones page for eligible products.

  • *We do not offer Call Detail Record service to Smartphone.
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Voice mail

This service enables you to retrieve messages from the message service center, in case you are out of the signal or if your device is turned off.

324JPY/set

See the Japan Mobile Phones page for eligible products.

  • *We do not offer Voice mail service to Smartphone.
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Courier Delivery

Receipt by courier delivery service

You can receive the rental device at your designated address (i.e. hotel) by courier delivery, one day prior to the first day of the rental period. If you want to receive before this date, you will be charged for the extra days for each device.

Courier delivery fee

Destination Courier delivery fee of sending
Honshu(mainland) 821JPY
Honshu(mainland)

Regular price821JPY

Special price821JPY

Other places (Kyushu / Shikoku / Hokkaido ) 1,028JPY
Other places (Kyushu / Shikoku / Hokkaido )

Regular price1,028JPY

Special price1,028JPY

Return by courier delivery service (if unable to return at the counter)

When returning by courier delivery service, you are responsible for shipping charges.
If you wish to repay the delivery charges later, we can provide you with a collect shipping form.
You also can return the device in the Return Box at the airport counters. For details, see "Return Box" below.

Courier delivery fee of return

Delivery method Courier delivery fee
Using the return slip in the delivery package (Collect on delivery)* 1,028JPY
When arranged by customers Customers' actual expense

When returning by courier delivery service, use the collect shipping form.
You also can return the device in the Return Box at the airport counters. For details, see "Return Box" below.

Courier delivery fee of return

Delivery method Courier delivery fee
Using the return slip in the delivery package (Collect on delivery)*

Regular price1,028JPY

Special price1,028JPY

  • * Only normal delivery
  • * Please send us back the device by the next day of your return. Regular rental fee is charged if you send back later.

Address to send back

Telecom Square Narita Logistics Center
Keiseinarita East Exit Morita Bldg.5F, 959 Hanazakicho, Narita-shi, Chiba 286-0033 ,Japan
Phone Number : +81-3-3239-3422

Return Box

If you are in a hurry, or if the airport counters are closed due to out of business hours, please drop off the devices in the Return Boxes. We will confirm the call duration with the built-in timer, and then send the billing statement later.
For the Return Box locations, please click here.

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Cancellation fee

No cancellation charge will apply up to 3 days prior to the planned date of receipt. After that, a cancellation charge of JPY 1,080 per phone will apply.
Phones received by courier delivery may not be cancelled on or after the planned date of receipt, while those received at airport counters may not be cancelled after actual receipt.(If you no longer need the device, please return it immediately.)

Cancellation charge: Free!

Phones received by courier delivery may not be cancelled on or after the planned date of receipt, while those received at airport counters may not be cancelled after actual receipt.(If you no longer need the device, please return it immediately.)

Cancellation charge

Date and time of contact Cancellation charge
By 3 days prior to the planned date of receipt Free
After 2 days prior to the planned date of receipt 1,080 JPY
After 2 days prior to the planned date of receipt

Regular price1,080 JPY

Special price1,080 JPY

Received by courier delivery: After the planned date of receipt Cancellation unavailable
Return any unneeded devices immediately after receiving them. You will be charged at least one day's rental and other charges.
Received at a counter: After actual receipt

The following case will be treated as a change of plan.

  • Decreasing the number of products applied for.
  • Partial cancellation of the reservation for one or more products included in a reservation for multiple types of products (ex.: after reserving a mobile phone and a Wi-Fi router, cancelling only the reservation for the mobile phone)
  • Change of product (for example, from Wi-Fi Wide to Wi-Fi City)