[Business Hours] 24 hours 7 days a week
Language
[Business Hours] 24 hours 7 days a week
  1. Home
  2. FAQ

FAQ

Overall
Mobile phone
Wi-Fi router (Data communications)
Smartphone (Data communications)
USB type (Data communications)
Options
Others

Overall

Application/change of reservations

QHow do I make a reservation?
A

Please make a reservation online.
We will send you the confirmation of application by e-mail 2 days before the day of use.
You can also walk in to our airport counters without reservation.
Your reservation will be completed by the time you receive the confirmation of your reservation.
Rental procedure at airport counters would take about 5-10 minutes with reservation, 10-15 minutes without reservation.

QWhen is reservation deadline?
A

Reservation deadline is 5 pm of 1 day before your desired pick-up date (Japan Time).
However, note that advance application is required in the following cases.

  • Courier delivery to Hokkaido, northern Tohoku area, Wakayama, Chugoku area, Shikoku area, and Kyushu area
    By 5 pm 2 days prior to the desired date of receipt
  • After the deadline, please rent at our airport counters.
    However, there is a possibility we run out of the stocks and you will not be able to rent. We recommend you make a reservation ahead of time.

QCancellation and cancellation charges
A

A cancellation charge (JPY 1,080/device) applies to cancelation 2 days prior to the planned date of receipt or later.
No cancellation charge applies prior to that date. If you decide to cancel, promptly conduct the cancellation procedures on My Page or notify us of your intent to cancel.
Cancellation refers to canceling the application itself. Reducing the number of products or switching products is treated as a change instead of cancellation.

If we do not hear from you by the planned date of receipt

  • If you requested to receive the device at an airport counter and did not come to pick it up, it will be cancelled as of the planned date of receipt. In such a case, a cancellation charge will apply.
  • ・If you requested to receive the device by courier delivery, note that you cannot cancel on the planned date of receipt. If you do not intend to use the product, please accept delivery and then return it immediately. In such a case, you will be charged at least 1 day's rental charge and must pay separate shipping charge for returning the product.
QCancellation and cancellation charges
A

Thanks to the special discount, no cancellation charges occur even after two days before the planned date of receipt. If you have decided to cancel, please cancel on My Page or by contacting us promptly.
Cancellation refers to canceling the application itself. Reducing the number of products or switching products is treated as a change instead of cancellation.

If we do not hear from you by the planned date of receipt

  • If you requested to receive the device at an airport counter and did not come to pick it up, it will be cancelled as of the planned date of receipt. Thanks to the special discount, no cancellation charges occur to changes either.
  • If you requested to receive the device by courier delivery, note that you cannot cancel on the planned date of receipt. If you do not intend to use the product, please accept delivery and then return it immediately. In such a case, you will be charged at least 1 day's rental charge and must pay separate shipping charge for returning the product.
QWhat is a deposit?
A

A deposit is a temporary charge on your credit card to ensure that you can pay usage charges if they appear likely to become high. (It will be returned upon payment of your charges, after subtracting the actual amount of charges.)
For ordinary customers, when you apply for a product for use in Japan paying by credit card, a deposit of JPY 10,000/device per month will be charged when applying for 3 or more devices or when the rental period from the date of receipt to the date of return is 30 days or longer.
Also note that a similar deposit will be charged if the above conditions are met during the period of use due to an extension of your period of stay or other reasons.

QMay I rent a device even though I am a minor?
A

Minors may rent Wi-Fi products. Minors may rent mobile-phone products and Smart Wi-Ho! products with the consent of their parents or guardians.
In such a case, fill out the necessary information on the special-purpose agreement form and fax it to the number below.*
Wards and those subject to curatorship or assistance may apply with the consent of their legal representatives, no matter what product type they are applying for.

*Fax no.: 03-3239-2444

QDo you have any foreign language user manuals?
A

Yes, we have English and Chinese ones. Please tell us if you want.

QWhat is the deadline for changing the content of my application?
A

In principle, changes are accepted until 6:00 pm 3 days prior to the planned date of receipt.
However, note that if you requested receipt by courier service to a remote location you cannot make any changes after the product has shipped.
Also note that changes to products or rental periods may be unavailable depending on inventory conditions and other factors.

QAre there any things that cannot be changed after application?
A

The following changes may not be made. We apologize for the inconvenience.

  • Changes to partner code or campaign code (including applying new codes after application)
  • Changes in billing address
  • Switching from payment by credit card to billing
  • Switching from payment by credit card to payment by coupon
  • Switching from payment by coupon to payment by credit card

To change any of the above items, please cancel your application and then apply again. We apologize for the inconvenience.
You can use the record of the cancellation on My Page to apply again.

QHow can I change the return date after receipt of the product (i.e., during use)?
A

Please contact us. Your case will be treated as an extension or early return. (Rental charges will change.)

Pick-up and return

QWhere do I pick-up?
A

You can pick-up your device at our airport counters.Also, we can directly deliver to your home or hotel in Japan. (The shipping fee is at your expense.)(Delivery fee: Honshu (Mainland) 821JPY, Other areas 1,028JPY.)

Also, we can directly deliver to your home or hotel in Japan. Thanks to the special discount, we will pay for shipping charges (free shipping).

QCan I have a representative receive the product on behalf of me?
A

At our airport counters, products may be received by representatives other than the applicants or users.
In such a case, the method of receipt and documents required will vary by product. Please see the details below.

Wi-Fi products for use in Japan:

After submittal of a statement indicating that the party is acting as a representative of the applicant or user, the representative must present his or her identification and application confirmation letter or application form (a photocopy or a digital copy shown on the screen of a mobile device is also acceptable).
The ID number of the identification presented will be recorded.

Mobile-phone products for use in Japan, Smart Wi-Ho! products for use in Japan:

Pursuant to "the Act for Identification, etc. by Mobile Voice Communications Carriers of their Subscribers, etc. and for Prevention of Improper Use of Mobile Voice Communications Services", when a product will be received by a representative the following documents must be presented to verify that the representative is acting on behalf of the applicant (mandator):

  • A photocopy of the mandator's identification
  • A letter of attorney
  • The mandatory's (representative's) identification
  • The application confirmation letter or application form (a photocopy or a digital copy shown on the screen of a mobile device is also acceptable)

*If the applicant is a corporation and the fact that the representative is a member of the same corporation can be confirmed using an employee ID, business card, or other means, then presenting a copy of the mandator's identification and a letter of attorney is not required.

QWhere do I return?
A

Please return to our airport counters. You also may return the device by courier delivery service. If you return by courier delivery, the shipping fee is at your expense.(Collect on delivery will charge you 1,028JPY.)

Please return to our airport counters. You also may return the device by courier delivery service. Thanks to the special discount, we will pay for shipping charges (free shipping).

QCan I pick up my device at an airport and return it at another?
A

Yes, you may. No charges occur to returning a device. You also may change your planned method of returning the device from return at the airport to return by courier delivery service. If you return by courier delivery, the shipping fee is at your expense.(Collect on delivery will charge you 1,028JPY.)

Yes, you may. No charges occur to returning a device. You also may change your planned method of returning the device from return at the airport to return by courier delivery service. Thanks to the special discount, we will pay for shipping charges (free shipping).

QWhat if I have forgotten to return?
A

Please send back the handset and accessories to our Narita Airport Branch. If you return by courier delivery, the shipping fee is at your expense.(Collect on delivery will charge you 1,028JPY.)

Please send back the handset and accessories to our Narita Airport Branch. Thanks to the special discount, we will pay for shipping charges (free shipping).

Telecom Square Narita Logistics Center
Keiseinarita East Exit Morita Bldg.5F, 959 Hanazakicho, Narita-shi, Chiba 286-0033 ,Japan
Phone Number : +81-3-3239-3422

If you are late returning the device, rental charges will apply for the number of days the return was delayed. Please return the device promptly.

Payment

QHow much does a rental fee cost?
A

The basic charge is the rental fee only, while you may choose the service plan as an option.
We do not take a minimum charge and a handling fee.
No other fees, such as airport delivery fees or application fees, occur.

The basic charge is the rental fee only, while you may choose the service plan as an option.
No other fees, such as airport delivery fees or application fees, occur.

QWhat is the "minimum charge"?
A

It is a minimum call charge even if you do not make a call.
Our competitors charge minimum charges under a wide range of names, but we charge only for what you actually use. If you don't make or receive any calls, you won't be charged any voice calling charges.

QIf I rent your mobile phone today at 3 pm and return it tomorrow at 10 am, is the rental fee for 1 day?
A

No, it isn't. Rental fee is counted by the day. In the case above, the rental fee is for 2 days.

QIf I return the mobile phone later than a deadline, is there any additional charge for the delay?
A

We charge you for the extra delay by the day, but there is no more penalty charge.
We only charge for the total rental period. Please call us if you would like to extend the rental period.
Since your charges, including those for the delay, will be calculated when you return the product, there is no need to contact us if the delay will be only a few days.
However, please contact us if the delay will be one week or longer.

QHow do I pay?
A

We only take credit cards: VISA, MASTER, AMEX, DINERS, JCB, JACCS.

  • The name of the cardholder must be the same as the applicant's name or the user's name.
  • We take a pre-authorization, when you rent a mobile phone and charge you total amount when you return.
  • We accept single payment only.
  • Deposit of 10,000 JPY/device per month will be secured in any of the following cases.
    1.when you rent more than 3 handsets.
    2.when the rental period is over 30 days.
QWhen do I pay my bill?
A

The payment depends on service plan and return location as follows;
1. Airport counters: When you return the device at the airport counters Narita, Kansai, and Fukuoka: You can pay at the counters.
In case of other airports, payment settlement takes about 1 week after return.
2. If you chose a Call Detail Record type product: It takes about 10 days after return irrespective of return location.

QIs it possible to pay by a credit card different from the one when I applied?
A

We accept if the name of the applicant is identical.
In principle, we ask that you pay using the credit card you used when you applied, but if paying by another credit card is unavoidable please notify our staff when you return the device.

QWhat is "timer count billing"?
A

It is a charging system that call usage is counted by handset-embedded timer.

About receipt (TSBilling)

QCan I get a copy of my receipt?
A

You will be issued a receipt when you pay by credit card. How long it takes to issue the receipt depends on the method of return and the product. See below for details.

Return directly to an airport counter

You will be handed a receipt immediately after paying by credit card at the airport counter where you return the device.
However, only the service counters at Narita, Haneda, Chubu Centrair, Kansai International, and Fukuoka airports are able to process credit-card payments and issue receipts on the spot. (At service counters at other airports, your receipt will be issued within three (3) business days after you return the device and sent to you by email or postal mail.)

Returning in a Return Box or by courier delivery service

You will be sent a receipt by email or postal mail within three (3) business days after you return the device.

Products that take more time to issue a receipt

For JP-1, a product for use in Japan, charges are calculated based on call data maintained by the telecommunications carrier, so it takes about ten (10) days to finalize service charges. For this reason, the payment for this product will be processed and a receipt issued after finalization of your service charges, even when you have returned the device by one of the methods above. Your understanding is appreciated.

QCan you reissue my receipt?
A

Yes, we can.
To have your receipt reissued, please notify us by email or telephone of your application no. and other information. However, we are unable to reissue a receipt dated more than one (1) year ago.
Reissued receipts will be stamped "Reissued."

QWhat is "TSBilling"?
A

This service allows our customers to check their documents, such as detailed bills and receipts, on our website. This makes the process much faster than before, making everything available 1 or 2 days after return of the device. Moreover, since the documents come with electronic signature, the downloaded files can be used as originals.
This service is available only for payments by credit card.

QWhat is an electronic signature?
A

It is a digitally signed signature that validates that the document is authentic and has not been altered after it has been issued.
Please find more information here (in Japanese):
http://www.c-a-c.jp/about/knowledge.html

QIs is possible to download/check the receipt on "my page"?
A

No, it isn't.

QTell me how to obtain my receipt.
A

You can get your receipt as follows:

  • Please select "TS Billing" as your receiving method at the time of the order.
  • We will send you an email containing the URL to download the documents around 1 or 2 days after the returning of the device.
  • Click the link in the email after entering the necessary information, and you will be able to download your invoice as a PDF file.
QIs it possible to receive the receipt by mail?
A

Yes, it is. Please select "mail" as your receiving method at the time of the order.

QIs there any fee for getting the receipt?
A

No, the service is free, whichever of TS Billing or mail you select.

QIs it possible to get a receipt with a company seal by email?
A

we are sorry, but it's not possible.
For all the orders after August 3, 2016, you can only select one out of TS Billing and mail.

QIs it possible to change the name of recipient on TS Billing?
A

No, it isn't. In case you need a receipt with a different name, please send us an email at the address below. We will re-issue the receipt with a different name.
Inquiries: info@telecomsquare.co.jp

QI have received multiple emails about receipt. Is it possible to group them into one?
A

We are sorry, but you will receive one email for each receipt.
The attached URL is for a specific receipt. You need to download each receipt at multiple URLs.

QHow many times can I download the receipt?
A

You can only download up to 10 times.

QCan I get a receipt reissued in case I fail to print it?
A

Yes. Please send us email at the address below.
Inquiries: info@telecomsquare.co.jp

QI can't download the receipt.
A

In case you can't download the receipt on your browser, we will send it by mail. Please send us email at the address below.
Inquiries: info@telecomsquare.co.jp

QWhen I try to log in to TS Billing, it says it's locked. What should I do?
A

Please send us email at the address below and we will unlock it.
Inquiries: info@telecomsquare.co.jp

QI selected TS Billing, but my company requires a mailed receipt with real stamp. Can you send it to me by mail?
A

Yes, we can. Please send us email at the address below.
Inquiries: info@telecomsquare.co.jp

QIs there an expiration date for the download?
A

The download link will expire 60 days after the email.
Please contact us in case you need to download the receipt after the expiration.
Inquiries: info@telecomsquare.co.jp

QI haven't been receiving any emails!
A

Please check your spam folder. To avoid your email being mistakenly flagged as spam, add the following email address(info@telecomsquare.co.jp) to the white list.

QCan I change how to get a receipt after I signed up?
A

Please send us email at the address below.
Inquiries: info@telecomsquare.co.jp

QCan I use TS billing when I pay by an invoice?
A

We are sorry, but TS billing is available for only credit card payment at the moment.
at the moment we only provide the service for payments with credit cards. We are plannign to add the function in the near future.

QWhat languages are available?
A

English and Japanese at the moment.

Mobile phone

Japanese domestic mobile phone

QCan I choose a specific handset model?
A

Unfortunately, we can't guarantee the handset you want. We provide you with the best handset for your use.

QIs it possible to get my mobile phone number before I use?
A

Yes. We notice your mobile phone number before your desired pick-up date by email or FAX.

QIs it possible to rent the same mobile phone number that I used last time?
A

We are sorry. The phone number varies whenever you rent.

QWhat is "per minute charge" and "per second charge"?
A

Per minute charge is rounded up by the minute. Per second charge is calculated by the second.
It's said that the total amount of per second charge is about 20% cheaper than per minute charge.

QWhat is timer and billing system?
A

It is a method of calculating the call charge based on the handset-embedded timer in mobile phone. As a result, the settlement is possible at airport counters.(Some counters do not offer on-the-spot timer billing service.)

QIs it possible to check the timer while using?
A

Yes, you can check. For check method please refer to the user manual.

QCan I check the incoming and outgoing call history?
A

Yes, you can.
*Sometimes the caller ID may not be displayed or displayed incorrectly, when you receive an international call.

QWill my call detail record be deleted after return?
A

Yes, we delete all records such as call record and memory.

QAre all devices available all over Japan?
A

Yes. Basically, there is no problem. But there may be some places such as mountain area, underground, tunnel and high building vulnerable to radio wave.
See the appropriate page below for details.

QCan I make a 110 emergency call and get a 104 directory assistance from my mobile phone?
A

Yes, you can.

QCan I rent a charger?
A

Yes, user's manual and a charger are for free.

QCan I make an international call?
A

You can make an international call from JP-1 and JP-2 types.

QCan I send an e-mail?
A

Email function is not available. You can use text message from JP-1 type.

QCan I use voicemail service?
A

Yes. You can choose voice mail or voice recorder function.
Please refer to our user manual for more details.
・Voice mail: 324 JPY/unit for JP-1 type
・Voice recorder: for free

QWhat should I do if my handset is lost or stolen?
A

Please call us immediately, so that we can bar the line.
We can arrange to deliver a replacement to your home or hotel if you want.

QWhat if there is unauthorized usage before barring in case of theft or loss?
A

The customer is responsible for all calls made on the stolen or lost rental phone until the theft or loss is reported to us.

Wi-Fi router (Data communications)

About Wi-Fi router

QWhat OS's can I use?
A

The Wi-Fi router can be used with any OS, provided the equipment supports Wi-Fi connection.

QWhat's the utilization speed of data communication?
A

This varies depending on factors such as the network infrastructure at the destination, and the environment during use.
More specifically, performance varies depending on the function and maintenance situation of the base stations which transmit signals, and thus an adequate communication speed may not be achieved depending on the number of users in the area covered by the base station, the number of base stations, and the distance to the point of use.
If it looks like communication speed will be a worry, please try the line speed measurement application provided at each store. (Please understand that we do not accept inquiries relating to procedures for using the application, etc.)
*See the device specifications for reference speed figures (best-effort figures) for each device.

QDoes communication never get cut off or slow down, even in the usable area?
A

Due to the characteristics of communicating with wireless signals, communication speed may slow down or communication may be temporarily cut off, even in areas covered by a base station, due to environmental factors such as the following:

  • Underground, indoor or complicated locations
    Radio waves pass through glass and wood, but they cannot pass through metals and reinforced concrete and instead are reflected. Also, if transmission and reflection occur repeatedly, the radio waves weaken.
  • Locations with high buildings or obstructions nearby
    Base stations and radio towers are generally located at high locations, and thus even outdoors it may be hard to receive signals if there are obstructions in the surrounding area.
  • Events or gatherings with many people
    There are limits on the signal volume that can be processed by a single base station, so if many people gather in the same area, they have to compete for the available communication resources.
  • Upper floors of buildings
    Signals are transmitted downward from above, and in many cases the upper floors of buildings are higher than base stations. To that extent there are fewer radio waves that can be used.
  • In areas crowded with buildings, or while using an appliance employing electromagnetic waves
    When multiple electromagnetic waves collide with each other, they mutually interfere. This causes the waves to become unstable and dissipated.

In addition, communication may seem slow due to problems with local infrastructure, and thus we hope you will please understand. (For details, please see the above FAQ: "What is the use speed of data communication?")

QWhy does my battery get used up, even though I am not using the Internet?
A

When out of range, the system is in a state where it constantly searches for electromagnetic waves that can be used. Therefore, more battery power is consumed than the state where communication is possible.
For this reason, it is recommended to turn off power when not using the Internet.

Smartphone (Data communications)

About Smartphone

QCan you issue Call Detail Recording?
A

Sorry. We do not issue Call Detail Recording.

QIs it possible to get my mobile phone number before I use?
A

Yes. We notice your mobile phone number before your desired pick-up date by email.

QDo you have a manual?
A

Yes. We provide user manual.

USB type (Data communications)

About USB type

QWhat OS's can I use?
A

This product is compatible with the following operating systems: Windows XP (SP2 and above), Windows Vista.
*No guarantee is provided for use with other operating systems.

QWhat's the utilization speed of data communication?
A

It varies according to the environment such as country or region, network, telephone company at the time of the use.
*See the device specifications for reference speed figures (best-effort figures) for each device.

QCan I connect to the VPN (virtual private network of workplace)?
A

Please be advised that we cannot provide static IP addresses or anything which your VPN system (application) requires. As VPN connection usually depends on its own specification, we cannot offer technical services for your VPN system.
For your VPN network, please consult with the system department in your company.

QDo I need to apply for a provider or set anything else?
A

You don't have to do. Simply plug the USB device into a USB port of your PC, and the software will be automatically installed.
You can enjoy Internet connection simply by pressing the "Connect" button of the software.

QUnable to install.
A

Remove the USB device from your PC, and reboot your PC. Then, plug the USB device into a USB port of your PC without activating the software.
* You may not try this, if your PC requests administor authority and you do not have one.

QSoftware does not work even though I plug the USB device into my PC.
A

Remove the USB device from your PC, and reboot your PC. Then, plug the USB device into a USB port of your PC without activating the software. Or try other ports if your PC has multiple USB ports.

QCannot connect well.
A

After checking colors flashing on the USB device, refer to the color list on the user manual. If you find it out-of-service, you may be in a place where radio waves are weak. Please try again at another place. Remove the USB device from your PC and plug it again.

QCannot connect to the Internet.
A

Chek if the software is catching the radio or not. It cannot be available at the place that does catch radio.
In addition, it is probable that the software automatically selected a service provider that does not offer service in that location.
Try "Selecting a network manually" in user manual. If you still cannot get a connection, try to install again, and re-select a service provider.

QConnection is broken during use
A

You may be in a place where radio waves are weak. Please try again at another place.

Options

Mobile battery

QWhat does mAh mean?
A

Mili-ampere-hours (mAh) refers to the volume of electricity current (mA) discharged over 1 hour.
For example, the discharge capacity of AA alkaline battery is from 2,000 mAh to 2,700 mAh. It is only a reference, since it varies depending on discharge rate.

QHow can I charge my device with the spare battery?
A
  • Lite/Regular
    Connect the spare battery to your device through the USB cable.
  • Max
    The battery will be charged by plugging the included AC adapter into a power outlet. Note that it cannot be charged by USB. When using in a country other than the United States or Japan, use the adapter plug included with the Wi-Fi router.
QHow long does charging take?
A
  • Lite
    It takes usually 3.5 hours, but it varies if you are connecting other device to a USB port of your PC.
  • Regular
    It takes usually 6.5 hours, but it varies if you are connecting other device to a USB port of your PC.
  • Max
    It takes usually 8 hours.
QIs there any indicator function to show the status of charging?
A
  • Lite
    There is a status lamp on the USB terminal. It is in red while charging, and goes to green when fully charged.
  • Regular/Max
    LED flashes blue sequentially while charging. 4 lamps will be turned on at the same time when fully charged.
QIs there any indicator function that indicates the battery level?
A
  • Lite
    Spare battery does not have battery level indication function.
  • Regular/Max
    This battery has 4 LEDs to indicate the battery level. LED turns off one by one for every 25 percent decrease. For example, if three LEDs are on, it means that the battery level is below 75% and above 50%.
QCan I turn on or off the spare battery?
A
  • Lite
    There is no power on-off function.
  • Regular/Max
    Power switch is mounted on the front. In order to prevent the natural wearing out of the battery, we recommend you turn off the switch when it is not in use.
QWhen I charge by connecting multiple devices to USB ports, does the charging time change?
A

Charging time may take longer when you charge multiple devices to USB ports simultaneously. For example, if 2 iPhone4s are connected at the same time, the charging takes about 2 hours, but if 5 iPhone4s are connected, it takes about 3 hours to full charge.

QAre there any desirable use conditions?
A

Use under the condition of 20 ℃ to 60 ℃, and avoid the moisture. Refrain from keeping connecting to USB port after full charge, because it leads to the degradation of battery life.

QDo I need to pay additional charge if my return date is extended?
A

You have to pay additional charge for the extended period by the day.

  • Lite
    216JPY/day
  • Regular
    216JPY/day
  • Max
    432JPY/day
QHow much is compensation if I lost or damaged my device?
A

Reimbursement charges are shown in the table below.

Reimbursement charge for complete damage to main device*

  • Lite/Regular
    5,000JPY
  • Max
    14,000JPY

Reimbursement charge for complete damage to accessories*

  • 2,000JPY

* Complete damage: immersion in water, loss, theft, breakage

QCan I apply for Anshin-hosho for spare battery?
A

We do not have Anshin-hosho service for spare battery. You are responsible for the compensation in case of submergion, lost, stolen, damage, or partial damage.

QIf I have applied for "Anshin-hosho" service, does it cover spare battery?
A

Anshin-hosho does not cover spare battery.

QCan I choose the color?
A

You cannot choose the color.

QCan I borrow a fully charged one?
A

We deliver a fully charged one. But note that battery discharges itself in a natural condition (3 to 5%/month).

Insurance ”Anshin-hosho”

QWhat is "Anshin-hosho"?
A

It is our original insurance service in case of loss, damage and theft.

Accessories

QWhat accessories come with the devices?
A

In addition to the Wi-Fi router, mobile phone, or other device you will use, the following accessories are lent to customers free of charge.

  • User's manual:For all products
    Covers simplified product specifications, use, warnings, troubleshooting, and how to contact customer support. Be sure to look through this manual before using the product.
  • Calling manual: For rental mobile phones only
    Describes information such as how to make and receive phone calls and how to call special lines. Refer to this manual when using the rental mobile phone.
  • Charger (AC adapter):For all products
    Every product is provided with a charger. Use it to charge the battery. Also, note that although every product is charged fully before shipping, it may lose some of its charge over the time between then and when rental actually begins.
  • Carrying case:For all products
    Products and accessories are rented in synthetic leather carrying cases to keep them together.
QWhat kinds of cases are provided when renting multiple products?
A

Each case can hold two (2) units at the same time. If you apply for two (2) products or mobile batteries, they will be stored together in a single case. (If you rent three (3) products, you will be provided with two (2) cases.)
However, note that due to case inventories and other factors you might be issued the previous model of case, which can hold only one unit.

Others

About Troubleshooting

QWhat should I do if there is a problem with the device?
A

In case you have problems with the device you're using, please refer to the troubleshooting page in the manual that came with it. Please keep the manual with the device all the time.

[Examples of frequent problems]

  • The device or the accessories don't work as expected.
  • Can't connect to the Wi-Fi network、can't connect to the internet.
  • Can't find the Wi-Fi network.
  • Can't make phone calls.