TelecomSquare Japan

[Business Hours] 24 hours 7 days a week
Language
[Business Hours] 24 hours 7 days a week

Products and Services

  • Mobile Phone Pay for only what you used. Billing increment by second!
  • Wi-Fi/USB More comfortable internet
  • Options Help desk and interpretation services

Service Flow

  1. Online order
  2. Pick-up of device at Airport Counters
  3. Start using the device
  4. When you leave Japan, return the device at Airport Counters
  5. Payment

Please make reservations by 5 pm of the day before your desired pick-up date (Japan Standard Time).
Courier delivery to Hokkaido, northern Tohoku area, Wakayama, Chugoku area, Shikoku area, and Kyushu area:
Please make reservations by 5 pm of 2 days before your desired pick-up date.
After the deadline, please book at airport counters.
When picking up your device at the airport counter, please present your application confirmation and personal identification (such as a passport or driver's license).

Features of our services

"Safe and Convenient"(Telecom Square's own) services

Telecom Square is a mobile company specialized in global solution for more than 24 years, which provides service to over 500,000 people every year.
We combine SIMs and devices around the world, and offer services to meet the needs of corporate clients such cost saving, high connectivity, and good support.

Airport counters

Airport counters you can stop over when you depart and arrive

  • Professional staffs "guide you how to use"
  • "Checkout at airport counters" when you return
  • "No fee" even for pick-up and return at different airports

Support

24 Hour Technical Support

  • The 24/7 support desk helps you on the spot with your troubles during use
  • Delivery of replacements for lost or damaged devices

Options / Support

Anshin-hosho

Damage charge up to 40,000 yen will be covered.

One in two customers uses this service plan. It delivers peace of mind even if your device is broken or lost while you use it. If your device is lost, it also covers charges for disabling the telephone number and device replacement, so you don't have to pay for them.

Telephone support

24 hour support

We solve your problems 24/7 in four languages;Japanese, English, Chinese, and Korean. Optional telephone interpretation and consultation services are also available.

Airport Counters

Meet Telecom Square at Japan's major airports

Our airport counters are staffed by our own employees.Our specialized staff provide thorough services for customers such as those picking up or returning devices, making it easy even for first-time users.

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